At EOL Skincare, we are committed to delivering high-quality products and stand behind the effectiveness of our formulations. If, for any reason, you are not completely satisfied with an EOL Skincare product you purchased from our website, you may request a refund within 30 days of the original purchase date.

Important:

• Our 30-Day Satisfaction Guarantee applies only to products purchased directly from our website and is intended for original, end-user purchasers.
• Products purchased from unauthorized sellers, or through unauthorized internet sites, do not qualify for our satisfaction guarantee due to the inability to verify product quality under these conditions.
• Final Sale Items: Please note that all items purchased on sale are final sale and are not eligible for returns or exchanges. This policy ensures the availability of our discounted products to as many customers as possible.
• Product Specific Policy: This policy covers only EOL Skincare products. If you have purchased products from another brand, please contact their customer service directly for assistance.

Important Information Regarding Returns

• Eligibility: Returns are only accepted for products purchased directly from our website. If you purchased our products through an authorized skincare professional, please contact them directly for return assistance.
• Process: To initiate a return, please email our Support team at support@essenceofl.com with your order number, name, email address used for the purchase, products you wish to return, and the reason for the return. We will provide you with detailed instructions on how to proceed.
• Documentation: Include your original proof of purchase and the detailed reason for the return with your return package.
• Shipping Liability: We are not responsible for returns lost or stolen during the return shipping process.
• Refunds: Refunds are issued to the original credit card used for purchase. Refunds will exclude all original shipping and handling charges, as well as any costs incurred for return shipping. Please allow up to 30 days from the receipt of your return for your credit to be processed.
• Validation: All returns are subject to validation by our team.
• Policy Abuse: EOL Skincare reserves the right to refuse a refund request if it is determined that a customer is abusing the return policy.

Defective Products, Leaking Packaging, Order Errors

If you encounter issues such as defective products, leaking packaging, or errors in your order, please email support@essenceofl.com with details, including the order number, product name, size, and the specific issue. Our customer support team will review your case and guide you through the exchange or credit process.

We value your trust in EOL Skincare and are here to ensure that your experience with our products meets your expectations.